Get Managing Reference Today: New Models and Best Practices PDF

By Kay Ann Cassell

Reference collections and providers have replaced significantly within the final 3 a long time. we've moved from all prone coming from the reference table to a extra fluid atmosphere the place clients will be served in individual, via cell, electronic mail, digital reference/chat, fast messaging, texting, skyping, etc.

Collections have replaced too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives.

Although we see many libraries nonetheless supplying conventional prone, others have began to maneuver clear of this version and check out to strengthen and supply prone and collections on the way to larger serve their consumer inhabitants. With know-how altering so quickly, clients count on to speak with the library in no matter what approach they opt for. additionally they are looking to receive info with little attempt on their part.

Managing Reference at the present time: New versions and Practices

• highlights newly built provider types that libraries are constructing in addition to the way in which they're dealing with altering reference collections.
• describes new methods of supplying reference companies and new principles of ways to choose and deal with reference collections.
• Identifies the easiest practices for assembly the wishes of present and destiny library clients in educational, exact, and public library settings.

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Managing Reference Today: New Models and Best Practices by Kay Ann Cassell

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